Upholding Your Rights: A&D Collision's Unwavering Commitment Under Michigan Law and FTC Guidelines

Introduction

At A&D Collision, our top priority extends beyond just delivering high-quality vehicle repairs. We are deeply committed to protecting your vehicle’s warranty and upholding your consumer rights. Our practices strictly adhere to the Michigan Motor Vehicle Service and Repair Act (MVSRA) and align with the Federal Trade Commission (FTC) guidelines on consumer protection. This dedication ensures that our services are not just technically proficient, but also ethically sound and legally compliant. In an era where insurance steering has become a concerning practice, A&D Repair takes a stand to safeguard your freedom to choose your repair service provider.

Michigan Motor Vehicle Service and Repair Act Compliance:

Our pledge to excellence is firmly rooted in the Michigan Motor Vehicle Service and Repair Act. This important legislation mandates the employment of certified mechanics and explicitly prohibits deceptive practices in auto repairs. At A&D Collision, we don’t just meet these basic requirements; we exceed them. Our team of technicians is not only certified but also receives ongoing training in the latest industry standards and repair techniques. This commitment to continuous learning ensures that every repair we conduct not only upholds your vehicle’s integrity and warranty but also provides a shield against any steering practices by insurance companies.

FTC Guidelines on Warranties and Repairs:

In compliance with FTC guidelines, A&D Collision is acutely aware of the issues that arise when manufacturers void warranties for repairs done independently. To combat this, we ensure the use of OEM (Original Equipment Manufacturer) parts and follow manufacturer-approved repair methods. This approach guarantees that your repairs won’t inadvertently void your warranty. Our team is well-versed in the nuances of the Magnuson-Moss Warranty Act, which staunchly protects your right to select your repair shop and the parts used in repairs. This understanding is crucial, especially in light of recent FTC commentary emphasizing the importance of preserving consumer rights against restrictive warranty practices.

Fighting Against Insurance Steering:

One of the challenges in the auto repair industry is the practice of insurance steering, where insurance companies attempt to influence the choice of a repair shop. A&D Collision stands firm against this unethical practice. We advocate for the proper use of quality parts and refuse to succumb to insurance companies’ pressures to minimize repair costs at the expense of quality. Our team understands the tactics employed in steering and is prepared to negotiate and advocate on your behalf, ensuring your vehicle receives the best possible care. This commitment to ethical practices aligns with the concerns raised by various Attorney Generals and consumer protection agencies across the United States.

Your Rights as a Consumer:

As a valued consumer, you hold the right to select where your vehicle is repaired and to demand the use of OEM parts, a right that is strongly supported by the Michigan MVSRA. At A&D Repair, we actively support you in exercising these rights. We ensure that your vehicle receives top-notch care while maintaining your warranty. Our dedicated team will assist you in understanding these rights and the implications of your choices, ensuring that you are fully informed and confident in the decisions you make regarding your vehicle’s repairs.

Conclusion

At A&D Collision, the safety of your vehicle and the preservation of your warranty are our highest priorities. We skillfully navigate the complexities of insurance and warranty regulations, guaranteeing that you receive repairs of the highest quality that comply with all legal standards. When you choose A&D Collision, you are choosing a partner who values integrity, quality, and your rights as a consumer. We are committed to delivering exceptional service and protecting your interests every step of the way.